Terms of Service

Effective Date: 5.21.26

Whenever we publish an updated version, we change this effective date to match the version you are reading.

Match Fit ("Match Fit," the "Service") is operated by Northside Ventures LLC ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our websites, applications, and related services that link to these Terms. By creating an account, checking boxes at sign-up or onboarding, paying through the Service, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

The Service is a technology platform that helps clients discover independent personal trainers ("Trainers" or "Coaches") and purchase certain offerings (such as sessions, programs, subscriptions, and optional promotional products) facilitated through the Service. Trainers are independent contractors, not employees or agents of Match Fit. Match Fit does not provide personal training, medical advice, or nutrition therapy.

1. Definitions

• Client: An end user who registers for a client account to access discovery, messaging, subscriptions, and related features.
• Trainer: An independent professional who registers for a trainer account, completes onboarding requirements we specify, and may offer services through the Service.
• Session: A booked mobile (in-person at an agreed location) or virtual (online) personal training appointment between a Client and a Trainer, priced and confirmed through flows available in the Service as implemented from time to time.
• DIY Plan: Remote programming or related deliverables priced on a recurring or trial basis as offered by a Trainer through the Service.
• Platform Subscription: Recurring Client access to the nationwide trainer database and related client features, billed as described at checkout or in-product.

2. Eligibility, Accounts, and Security

• You must be legally able to enter a binding contract in your jurisdiction to use the Service.
• You are responsible for accurate profile and billing information. After your platform free trial, you must connect a valid payment method and maintain an active Platform Subscription to keep access beyond the posted payment grace period.
• You must complete any user agreement or acceptance flows presented in the app (including acknowledgments at sign-up or onboarding) that reference these Terms and related policies.
• You are responsible for safeguarding credentials and for activity under your account. Notify us promptly of unauthorized use.

2A. Beta Launch, Service Area, Waitlist, and Capacity

Match Fit may operate in a limited beta phase. During beta we may cap how many Trainers and Clients can register (for example, up to 30 Trainers and 150 Clients when those gates are enabled in production). When caps are full, you may join a waitlist with your email and ZIP code; we may email time-limited invites when capacity opens. Invited users typically have on the order of 30 days to complete sign-up before the reserved slot may be released to the next waitlisted person.

Geographic availability during beta: During the current beta rollout, Clients anywhere in the United States may create an account and join the client waitlist when capacity gates apply. In-person (mobile) sessions with coaches are launching first in our published Atlanta metropolitan service area (approximately fifteen to twenty road miles from downtown Atlanta, as implemented in our ZIP allowlist for coach service areas). Trainer sign-up and trainer waitlist flows may still require a service ZIP inside that Atlanta metro area while in-person coaching expands. We may expand in-person regions over time and will describe availability in-product.

Client sign-up trial: After you complete client sign-up and agree to these Terms, your account receives a 14-day platform access trial with no card required at sign-up. When that trial ends, you have an additional 14 days to connect a card and start the recurring Platform Subscription. If payment is not completed before the grace period ends, your account is deactivated and dashboard access is blocked until you pay to reactivate. Reactivation requires payment and a connected card; a new free trial is not offered if you previously consumed the sign-up trial.

Founding trainer promotions (while caps last): The first 30 Trainers who complete registration may pay a reduced one-time platform registration amount equal to twenty percent (20%) of the background-check fee they paid to the independent screening provider (plus transaction fees), instead of the standard one hundred U.S. dollar ($100.00) registration model described in Section 11.

3. Fees, Administrative Charges, and Payment Processing

Administrative Fee (Non-Subscription Purchases): For Clients, purchases other than the recurring Platform subscription (for example, per-session bookings, DIY plans, trial weeks, tips where enabled, premium trainer content subscriptions offered in-product, trainer-side registration or premium fees, match-boost or token purchases, and similar one-time or non-platform-subscription charges) include a 20% administrative fee assessed on the applicable transaction. This fee supports platform operations, payments infrastructure, dispute tooling, and marketplace services. Unless a separate refund policy below states otherwise for a specific scenario, any portion of the 20% administrative fee that has been collected is non-refundable when a refund of the underlying trainer compensation or service price is approved (for example, approved no-show or service-not-delivered outcomes described below).

Transaction (Processing) Fee: All charges processed through our payment processor (currently Stripe, Inc. and its affiliates) may include a separate transaction or processing feecalculated to cover payment network and processor costs (for example, card-brand interchange and Stripe's percentage and fixed per-transaction components). The processor's own terms and privacy policy apply when you pay through their flows. We display fee components at or before checkout where the Service implements itemized pricing; you agree not to misrepresent total pricing when arranging services off-platform.

Trainer Premium Subscription: Where we offer a Trainer premium plan at a stated monthly price (for example, twenty U.S. dollars ($20.00) per month), applicable payment processor costs may be included in that advertised price as described at checkout.

Subscriptions and Promotions: Client Platform subscriptions may be offered at published rates (for example, $10.00 per month) with promotional pricing (for example, $4.00 per month for an introductory period) when we run such programs. Promotional details, renewal rates, and billing cycles are shown in-product and at checkout.

Taxes, if any, may be collected as required by law and shown at checkout.

4. Client Services and Marketplace Rules

Subject to these Terms and feature availability in the Service, Clients may use discovery tools (including swipe-style and list-style browsing), match preferences, questionnaires, goal-setting features, messaging, session booking, DIY offerings, Fit Hub content feeds, ratings or testimonials where enabled, bug and feedback submissions, and account settings (including subscription pause where available).

5. Mobile and Virtual Sessions

Location and Tools: For mobile (in-person) sessions, the Client and Trainer agree on place and time. Match Fit does not monitor or control where training occurs. For virtual sessions, Trainers may connect third-party meeting tools (such as Zoom, Google Meet, or Microsoft Teams) as offered in-product; those providers' terms apply to the video session itself. Clients must use meeting links Trainers share in Match Fit chat (Zoom, Microsoft Teams, or Google Meet as offered)—not personal FaceTime invites, private phone numbers, or off-platform email meeting links for virtual coaching arranged through the Service.

Compensation:Sessions are generally compensated on a per-session basis at the Trainer's published rate plus the administrative fee and transaction fee described in Section 3. Optional tips, if offered, are separate line items subject to the same processing mechanics unless stated otherwise at checkout.

Completion Confirmation (Gate A): Clients may confirm sessions starting 24 hours before the scheduled start time. After the session, the Client has a limited window (currently 48 hours after the booked end time where implemented) to confirm completion or open a dispute through the flows we provide. If the Client does not act within the post-session window, Gate A may close automatically as implemented.

No Show Refunds: If the Client marks No Show for the Trainer in accordance with in-product rules, the Client may be eligible for a refund of the session price paid for the personal training portion, excluding the non-refundable 20% administrative fee and any non-refundable processing costs we are not able to recover from the processor.

Dissatisfaction After a Completed Session: If a session is marked completed but the Client is dissatisfied, the Client may contact Match Fit support. We may, at our discretion, offer account credit toward a future purchase. Cash refunds are not guaranteed except where we determine a serious or safety-related situation warrants a refund.

Safety and Conduct Reports:If a Client feels unsafe or mistreated, the Client should report it through Service tools or support. We may suspend a Trainer's account pending a good-faith investigation and restrict booking or platform use until the matter is resolved.

5A. Governed Marketplace: Ledger, Gates, Punch-In, Suspensions

Trainer payout math: For each paid purchase, the Service records net ledger pools after the administrative fee and estimated card processing described in Section 3. Coach services and optional add-ons are split into separate poolsso refunds and disputes can be applied per line item. Per completed unit (session, purchased hour credit, or add-on unit as priced), the Trainer's accrual is the corresponding net pool divided by the purchased count of that line (with separate denominators for hourly add-on bundles when metadata is provided at checkout).

Two gates and payout buffer: For booked sessions, payout release generally requires both (a) client-side completion confirmation or automatic silence after the post-session Gate A window and (b) the Trainer marking the session complete (Gate B). After both are satisfied, a 48 hours dispute buffer runs; Clients may dispute during that window for human review. Trainers must also record a SESSION STARTED geolocation punch-in at arrival before Gate B can close, as enforced in-product.

Punch-in compliance: Trainers should allow device location access. The Service may evaluate missed punch-ins after each session window; 5 consecutive missed punch-ins may trigger suspension pending review. Separately, 3 payout disputes opened against a Trainer in a rolling 30-day window, or a serious Client safety report that results in suspension, may suspend the Trainer pending review.

Suspension marketplace effects: When a Trainer is suspended under these rules, the Service may cancel upcoming confirmed bookings, notify matched Clients, restrict contactability, and process refunds of net attributed amounts toward the card where Stripe allows (administrative and processing portions may be retained). When a suspension is lifted after review, matched Clients may be notified that the account was restored.

6. DIY Plans and Trial Weeks

DIY offerings are priced by the Trainer, typically on a monthly basis, with the 20% administrative fee applied to the monthly price at checkout (plus transaction fees under Section 3). Trainers may offer a trial week priced at approximately one-quarter (¼) of the monthly plan price plus administrative and processing fees as shown at checkout.

• After the Trainer has the information we require, the Trainer is expected to deliver the first workout within five (5) business days unless Match Fit or support has approved a different timeline for a larger engagement. Separately, a fourteen (14) calendar day wall-clock deadline may apply to the first DIY deliverable upload as implemented in Client Management.
• If the calendar deadline passes without an upload, the Client may be prompted on next login to attest whether the DIY was still received. If the Client reports non-delivery, the Trainer may have twenty-four (24) hours to upload or request a time extension; extensions require Client approval within forty-eight (48) hours or they may auto-approve. If the Client declines an extension, the net DIY purchase amount (excluding non-refundable administrative and processing portions) may be refunded and the Trainer forfeits that payout for the engagement.
• The Client has forty-eight (48) hours after that delivery window to confirm receipt in-product. If that window passes without confirmation, the Client may not be eligible for an automated refund.
• For trial flows where implemented, Clients may have up to fourteen (14) days from a defined milestone to confirm they received a trial workout; exact timers are shown in-product.
• If the workout was never sent within the five-business-day window (absent an approved extension), the Client may report it as not sent and may be eligible for a refund of amounts attributable to the undelivered service, excluding the non-refundable 20% administrative fee as stated above.
• Dissatisfaction after delivery is handled similarly to sessions: support may offer account credit; refunds are limited to exceptional circumstances.
• Clients may commit to a full month, pay month-to-month, or use auto-pay where those options are presented.

7. Client Platform Subscription, Pause, and Failed Payments

• New Clients receive a 14-day platform access trial after completing sign-up and agreeing to these Terms. No card is required during that trial. When the trial ends, you have 14 days to connect a card and start the recurring Platform Subscription at the rate shown in-product (currently $10.00 per month unless a promotion applies).
• If payment is not completed before the grace period ends, your account is deactivated and you cannot sign in or use dashboard features until you pay to reactivate and connect a card. Attempting to register again with the same email does not grant a new free trial.
• Platform subscriptions renew according to the plan you select until canceled in accordance with in-product controls and processor billing portals where linked.
• If you pause your subscription after a bill date as allowed in-product, you may lose access to the trainer database until you resume. Trainers you work with may receive notices consistent with product behavior when a subscription will not renew.
• If a renewal payment fails after you have an active subscription, you may have a grace period (currently up to seventy-two (72) hours) to update payment information before non-billing dashboard access is restricted, as implemented in billing flows and communications.

8. Messaging, Discovery History, and In-App Communication

• Each party may send up to 2 initial outbound messages in a thread until the other party sends at least one chat message, as implemented to reduce spam.
• You agree to use Service messaging for introductions and coordination where required by product rules. Automated tools may mask or remove phone numbers, email addresses, or similar contact data shared in chat. The Service may also use automated signals (for example, patterns resembling off-platform payment requests, common peer-payment brand names, or phone-like digit sequences) to flag threads for internal review; flagged content may be withheld or delivered according to policy while staff review when queued.
• The Service may run automated trust-and-safety checks on chat (pattern detection for contact or payment leakage, policy heuristics, and optional machine-assisted review when configured). Flagged messages may be queued for staff review or handled according to policy while review is pending.
• You acknowledge that off-platform sharing (for example, in person) is outside our control but may violate these Terms or Trainer obligations below.
• Discovery history features (for example, storing left swipes for a limited period and recording right swipes) run as implemented; retention periods may change with notice via the Service or email for material reductions in functionality.

9. Ratings, Testimonials, and Fit Hub Content

Where enabled, Clients may rate experiences or leave testimonials. You agree that feedback must be truthful and not abusive, defamatory, or discriminatory. We may remove content that violates policy or law.

Premium Trainers may publish content (such as posts, photos, or videos) to Fit Hub or related surfaces. Clients may subscribe to premium trainer feeds where offered, filter feeds, and cancel those subscriptions at any time subject to billing cycles. Content may be moderated for appropriateness and safety.

10. Matching, Goals, and Product Analytics

The Service may use questionnaires, match preferences, and usage signals to suggest Trainers and improve the product. Features may include goal-setting tools and behavioral or preference modeling to personalize experiences. Details about data practices appear in our Privacy Policy.

11. Trainer Registration, Compliance, and Public Profile

• Trainer registration may require a one-time registration fee plus applicable transaction fees, as shown at checkout. Standard pricing: one hundred U.S. dollars ($100.00) minus the amount you paid the independent background-check provider (when verified), plus processing fees. Founding-coach pricing (first 30 Trainers): twenty percent (20%) of the verified background-check fee plus processing fees—not the full $100.00 model. Match Fit generally collects the registration fee only after background screening clears and primary certification is approved, as implemented in onboarding. At signup, your card is authorized (held) through our payment processor; Match Fit captures the registration amount only after certification and background screening are approved.
• Background screening escrow: A portion of your signup authorization is earmarked for the independent background-check provider (for example, Checkr). If you do not complete background screening after we send (or automate) your invitation, you do not receive credit for that background-check portion toward registration pricing, and we may capture only the platform and processing portions of your authorization as implemented in the product. Refunds of the background-check escrow slice are not guaranteed.
• Backup screening process: When our direct Checkr API integration is not yet active, Trainers request an invitation through Match Fit; staff sends Checkr invitations manually. Automated webhooks or staff review may update your status when results are available.
• To appear publicly, Trainers may need to complete tax documentation (such as IRS Form W-9 or successor forms), accept Trainer-specific terms presented in onboarding, upload valid primary certification (for example, CPT) and optional additional credentials, complete a background check through a provider they select from options we make available, and satisfy other verification steps we add over time.
• Trainers must keep certifications current and renew background checks at intervals we specify (for example, every twelve (12) months). Accounts may be suspended until credentials are updated. If requirements are not satisfied within a notice period we communicate (for example, sixty (60) days), we may close the account and delete associated data in accordance with our retention policies and applicable law.
• Trainers may work at other facilities; Match Fit does not supervise in-person exchanges of contact information away from the Service.

12. Trainer Conduct, Communication Policy, Payouts, and Taxes

• Off-Platform Payments: Any Trainer found soliciting or accepting payments off-platform for clients first discovered through Match Fit agrees to pay a $1,000.00 Liquidated Damages Fee per occurrence, in addition to other remedies available to Match Fit under these Terms or applicable law.
• In-App Communication: Attempting to circumvent in-app messaging to share phone numbers or emails may result in enforcement. For Trainers, a first substantiated offense may lead to a ninety (90) day deactivation, a second offense up to three hundred sixty-five (365) days, and a third offense permanent deactivation, tracked in line with account and tax-record associations as reasonably available.
• DIY Timelines: Trainers agree to meet DIY delivery timelines described in Section 6 or escalated timelines approved by Match Fit support. Failure may result in Clients receiving refunds of service amounts (with the administrative fee treated as non-refundable to Clients as stated) and loss of corresponding payout.
• Independent Business: Trainers set their own prices and service structures (per session for mobile/virtual where applicable; monthly or recurring models for DIY where applicable). Trainers receive the Trainer-set portion of eligible charges per payout rules we publish; Match Fit retains the administrative fee component and processor fees as priced at checkout.
• Payouts: Funds may be held until the Client confirms completion or a dispute window passes, as implemented in payout logic. Tips, where supported, are directed to Trainers according to in-product rules. You must complete payout elections correctly to receive funds.
• Complaints and Investigations: When a complaint is filed that warrants review, we may suspend a Trainer pending investigation. We aim to investigate fairly and resolve matters promptly, but timelines vary by complexity.
• Taxes:Trainers are independent contractors responsible for their own taxes. Match Fit may issue IRS Form 1099 (or successor forms) as required. Trainers must notify us of form errors with enough time before tax filing deadlines for us to attempt corrections. Match Fit is not liable for a Trainer's failure to file taxes.
• Premium Billing: If a Trainer selects a premium plan, they must keep the payment method current. If billing fails beyond a stated grace period (for example, seventy-two (72) consecutive hours), premium features may be demoted until payment succeeds.

13. Trainer Discovery Limits and Optional Purchases

Trainers may receive periodic batches of client matches (for example, 10 matches every 12 hours) as implemented. Trainers may purchase additional match visibility or related boosts where we offer them. Premium plans may include unlimited or expanded matching as described at signup.

14. Featured Home Placement and Sponsored Visibility

Premium Page coaches may participate in regional programs to appear in public featured-trainer modules. Components may include: (1) a daily random allocationamong eligible entrants sharing the same three-digit U.S. ZIP code prefix derived from the coach's published in-person service ZIP, and (2) a limited number of sponsored placements per region per day awarded to qualifying bids. Cutoffs and display windows use the America/New_York calendar unless we post a different schedule.

Sponsored amounts are payments for advertising, not wagers or games of chance. Committed amounts are non-refundable once the placement window locks, even if you are later outranked, your profile is removed for policy reasons, or traffic is lower than expected. Match Fit does not guarantee impressions, messages, or revenue.

Where a random allocation is a no-additional-charge benefit for qualifying coaches, we provide any free alternate method of entry required by applicable promotion laws, as described in official rules we publish. The program is void where prohibited; coaches must comply with local promotions, sweepstakes, and advertising laws.

15. Prohibited Use

• Off-Platform Fee Circumvention: Trainers must not solicit or accept payment outside Match Fit for relationships that began through the Service. The $1,000.00 Liquidated Damages Fee described in Section 12 applies per substantiated occurrence.
• No unlawful, harassing, discriminatory, fraudulent, or dangerous conduct.
• No scraping, security probing, or interference with the Service except as law permits.
• No misrepresentation of credentials, availability, or pricing.
• No circumvention of fees by soliciting off-platform payments for services first marketed through Match Fit where such circumvention violates additional policies we post.

16. Intellectual Property and License

Match Fit and its licensors own the Service, branding, and software. You retain rights in content you upload; you grant Match Fit a non-exclusive license to host, display, distribute, and adapt that content as needed to operate, promote, and improve the Service, including moderation and safety review.

17. Disclaimers

The Service is provided "as is" and "as available." To the maximum extent permitted by law, Match Fit disclaims all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that trainers are licensed in every jurisdiction where a client may be located, that sessions will be error-free, or that outcomes will meet expectations.

Fitness activities involve inherent risks. Clients should consult qualified health professionals before beginning programs. Trainers are responsible for professional scope of practice and for obtaining appropriate insurance for their businesses.

18. Limitation of Liability

To the maximum extent permitted by law, Match Fit and its affiliates, officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising from or related to these Terms or the Service, even if advised of the possibility. Our aggregate liability for claims arising out of or relating to the Service or these Terms is limited to the greater of (a) one hundred U.S. dollars ($100) or (b) the amounts you paid to Match Fit for platform fees (excluding amounts passed through to trainers or processors) in the three (3) months before the event giving rise to liability. Some jurisdictions do not allow certain limitations; in those cases, limits apply to the fullest extent allowed.

19. Indemnity

You will defend, indemnify, and hold harmless Match Fit and its affiliates from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your content, your services as a Trainer, your use of trainer services as a Client, your violation of these Terms, or your violation of third-party rights.

20. Suspension, Termination, and Reinstatement

We may suspend or terminate access for violations of these Terms, risk to users, fraud, or legal requirements. Serious violations, egregious conduct, or risk to Match Fit's brand or operations may result in termination and records retained internally for five (5) years. After that period, reapplication may be allowed with heightened monitoring; Match Fit may still permanently ban individuals when warranted.

You may request account deletion through in-product privacy settings (password verification required). We schedule permanent removal for thirty (30) days after your request. During that window you may sign in and cancel the scheduled deletion to keep your account. If you do not cancel, we de-identify personal data on your account record, cancel active Client subscriptions through Stripe where applicable, and treat the removal as irreversible, as described in our Privacy Policy. We retain minimum records needed for trust, safety, billing audit, and legal compliance.

21. Changes to the Service and These Terms

We may modify the Service or these Terms. Material changes will be communicated by email to the address on file and/or through in-product notices, with an updated effective date on this page. Continued use after the effective date constitutes acceptance unless we state otherwise for specific changes that require fresh consent.

22. Governing Law, Mandatory Arbitration, and Class Action Waiver

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL BE RESOLVED EXCLUSIVELY THROUGH BINDING, INDIVIDUAL ARBITRATION IN GEORGIA, RATHER THAN IN COURT. YOU AND MATCH FIT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. If any part of this arbitration agreement is found unenforceable, the exclusive jurisdiction and venue for disputes will be the state and federal courts located in Georgia.

23. General

• Entire Agreement: These Terms and policies linked from the Service (including the Privacy Policy) form the entire agreement regarding the subject matter and supersede prior oral or written understandings.
• Severability: If a provision is unenforceable, the remaining provisions remain in effect.
• No Waiver: Failure to enforce a provision is not a waiver.
• Assignment: You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Survival: Sections that by nature should survive (fees owed, liability limits, indemnity, governing law) survive termination.